2017 AI Support X sophisticated self-help
2016 InterNet of Things (IoT) broad infrastructure monitoring
2011 The CLOUD external WAN & applications
2007 Mobile empowered workforce
2002 Service Web global integrated connection
2000 Enterprise Service Center comprehensive client focus
Communication Channels streamlined
1998 Converged Customer Care  B2B – business-to-business &
B2C – business-to-consumer
1996 Global
 Program Management Office
enterprise project management
1995 Expert Centers remote 24X7 contact-center support
1991 Help Team Incorporated high-quality, proactive help desks
1988 Help Team Division value-added technical support
1983 Software Power Corporation computer systems consulting
1969 S T Engineering systems design